Amy Fish is the author of I Want­ed Fries with That: How to Ask for What You Want and Get What You Need. She serves as the Ombudsper­son (aka ​“chief com­plaints offi­cer”) at Con­cor­dia Uni­ver­si­ty and has been fea­tured on Tablet Mag­a­zine​’s Unortho­dox pod­cast and Sir­iusXM Radio, and in Read­er’s Digest, Cost­co Mag­a­zine and many oth­er media outlets.